Frequently Asked Questions

  • Q: Do you own the properties that you manage?

    A: RMS Team at RE/MAX Center does not own any rental properties. We are a Real Estate Sales and Management Team that handles sales, leasing and management of rental investment properties. We represent the landlords that own rental properties. When you lease a home that receives our full management services, RMS Team will be your primary contact to help you with your leasing needs.
  • Q: What are your office hours?

    A: Our office is open Monday through Friday from 9am to 5pm with the exception of holidays or when there is inclement weather. Our on-call associates return calls regarding requests for showings, maintenance emergencies and general questions during our non-office hours.
  • Q: What is the best way to schedule a time to view one of your available rental properties?

    A: There are several options when it comes to viewing one of our listings. The easiest way to schedule a showing is to click on the “Schedule Showing” button next to the listing on our website. From there, you will be prompted for additional information and you can either schedule a self-showing or choose a time to meet one of our agents out at the property. If you have your own agent, they will be able to show you the property as well.
  • Q: You have a property I want to rent. How do I apply?

    A: The easiest way to apply is by filling out our online application. You may also download a copy of the application and fax it to us at 678.804.2468. Your application will be processed once we receive the application fee and all required information.
  • Q: What are your application requirements?

    A: It is important to review our application process and rental procedures document prior to applying for one of our available rental properties. This document will explain the requirements in detail.
  • Q: How much is the application fee?

    A: The application fee is $50 per application. All adults 18 and over must complete an application.
  • Q: How long does the application process typically take before I hear if I am approved?

    A: It will typically take 24-48 business hours for a decision to be made on applications once all supporting documentation has been provided. Please provide any additional documents requested as soon as possible as this can often delay application processing. Please note that until all documentation is received, the application is not considered complete.
  • Q: Other than the application fee, what do I pay and when do I pay it?

    A: Once your application is approved, you will need to pay a non-refundable reservation fee equal to one month’s rent as soon as possible in order to have the property held for you. Once you move in, your reservation fee will be applied to your first full month of rent. At the time of move-in, you will pay any prorated rent due for the month you are moving in, the administration fee, a pet deposit (if applicable) and your security deposit.
  • Q: I want to get a pet. What do I do?

    A: Our firm is pet friendly and many of our homes do allow pets. However, this answer is ultimately the decision of our homeowners. If you are interested in getting a pet, the best practice is to make an inquiry by providing the animal type, breed type, and age of the pet to rentals@rmsteam.com. If the property does allow pets, you will be directed to our third party pet screening vendor to submit a pet application which will be included in your file. You will be required to sign a pet addendum allowing the pet to be in the property and pay a refundable pet deposit.
  • Q: Who needs a cosigner?

    A: We require a combined household income of three times the rental rate to be approved for tenancy. If the income of your household does not meet that requirement, you are welcome to apply with a co-signer.
  • Q: How do I login to the Tenant Portal?

    A: When you move in to one of our rental properties, you will receive an email with instructions on how to set your password. Please reset your password within the next 48 hours or the link will expire and you will have to request another one. The tenant portal is available for access 24 hours a day. If you need help resetting a password, please contact our office during our office hours.
  • Q: Is the deposit refundable?

    A: Yes, provided that certain criteria are met your deposit is refundable. The following are the requirements for a full refund:
    • Complete the lease term and give proper notice;
    • Leave the premises clean and undamaged;
    • Remove all trash, debris, rubbish, and personal property from the premises;
    • Pay all charges and rents due;
    • Return all Keys and Remotes, including amenity keys;
    • Provide a forwarding address.
    The Security Deposit may NOT be used as the last month’s rent. The Security Deposit will be mailed to you no later than thirty (30) days after a completed move-out inspection.
  • Q: How do I pay rent?

    A: Rent is due no later than 9am on the 4th day of each month. The most convenient way to pay rent is by using the online Tenant Portal however you may also drop your rent off to our office in person or send it to us through the mail. Payments received after 9am on the 4th day of each month are required to be in the form of certified funds or money order and include the late fee listed in your lease.
  • Q: Do you allow pets?

    A: All pets must be approved in advance and will be subject to a refundable pet deposit, which is typically $300.00 per pet; however, for some properties it could be higher depending on the property owner or landlord’s requirements as well as size, age, and breed of the pet. All rental applicants with household pets or service /companion/assistive animals are required to submit a per pet application through a third-party pet screening vendor as part of our rental application process. Please note that we cannot accept aggressive breed dogs including but not limited to the following: Pit Bull Terrier, Doberman Pinscher, Rottweiler, Akita, Alaskan Malamute, Chow Chow, German Shepherd Dog, Presa Canario, Siberian Husky, Staffordshire Terrier, Wolf Dogs or any hybrid of these breeds, due to liability.
  • Q: Whom do I notify of a Maintenance Request?

    A: Unless there is an emergency, all maintenance requests are required to be submitted in writing. For emergency maintenance request, you may call our main office number at 678.804.2468 and follow the prompts to report an emergency request to our on call associate. For non-emergency requests, the easiest way to report the request is through our website under the Maintenance tab or you may fax (678-804-2443), email, mail or drop off your request in person.
  • Q: How long does it typically take for a maintenance request to be handled?

    A: Our goal at RMS Team is to have all non-emergency/non-urgent maintenance scheduled to be completed within 10 days. Emergency Requests are always handled as soon as possible. Our emergency maintenance guide is found on this website as well as provided when you move in and explains what is considered an emergency. Current tenants may also review this document through the tenant portal.
  • Q: I want to terminate my lease early. What do I do?

    A: For Leases that are dated on or after April 1, 2015, you may terminate this lease before the expiration of the term of the lease by giving a written 60 day notice on or before the 1st of the month that the rent is due, paying rent through the termination date, and paying an additional termination fee equal to two month’s rent which will be due at the time of notice. You will be required to leave the home clean and undamaged. A move-out inspection will be conducted when you vacate and turn in your keys and the security deposit will be processed as stated in the lease. You may not use the security deposit to pay for the rent or termination fee.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: Most leases require a 60-day move-out notice to be given. This must be done by the 1st of the month that the rent is due. Notices given after the 1st will be considered late and you will be charged for an additional month’s rent. Please refer to your lease or call our office for further information.
  • Q: Who is responsible for lawn maintenance?

    A: Unless specified that lawn service is provided, you are required to care for the lawn and grounds and keep them in as good a condition as when you moved in. This includes edging, watering, mowing, fertilizing, trimming, and weeding. It is recommended that tenants sign up for a weed control service to reduce the weeds in the lawn.
  • Q: Who is responsible for pest control?

    A: It is the tenant’s responsibility to provide routine pest control for cockroaches, ants, spiders, silverfish, bugs, fleas, etc. It is recommended that the tenant sign up for a pest control service to maintain pest control for the home. The landlord is responsible for addressing issues with termites, wood-boring bees and/or rodents.
  • Q: May I paint some of the rooms in the property a different color?

    A: Any changes to the house must be submitted to RMS Team at RE/MAX Center in writing along with samples of colors, drawings, etc. All Changes MUST BE APPROVED prior to any alterations. You will receive written permission once it is approved or a notice that it was declined.
  • Q: Can you hold a place before I apply?

    A: Once an application is accepted, you will be notified to bring in the reservation fee. At that time, RMS Team will remove the property from the market. We can only hold the property up to two weeks after the application has been accepted. Please note that until the reservation fee has been paid, we will continue marketing the property and accepting applications.
  • Q: How much is my Security Deposit?

    A: The security deposit is different for each property. Please contact the office to find out the required deposit for a specific property. Please keep in mind that an additional deposit may be required based on your application.
  • Q: How old do you have to be to apply?

    A: You have to be at least 18 years old to apply for an RMS Team property.