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Tenant FAQs

Answers to your common questions

Do you own the properties that you manage?
RMS Team at RE/MAX Center does not own any rental properties.  We are a Real Estate Sales and Management Team that handles sales, leasing and management of rental investment properties.  We represent the landlords that own rental properties.  When you lease a home that receives our full management services, RMS Team will be your primary contact to help you with your leasing needs.

What are your office hours?
Our office is open Monday through Friday from 9am to 5pm with the exception of holidays or when there is inclement weather.  Our on-call associates return calls regarding requests for showings, maintenance emergencies and general questions during our non-office hours.

What is the best way to schedule a time to view one of your available rental properties?
The easiest way to schedule a showing is to request a time through our website.  Click on the green schedule a showing button next to the property listing you want to see and you will be given several options for times available to view the property.  You may also call our office to schedule a showing.  For security reasons, we do not give out lockbox codes; you may schedule a personal showing with our staff or have your own real estate agent show you the property.

You have a property I want to rent. How do I apply?
The easiest way to apply is by filling out our online application.  You may also download a copy of the application and fax it to us at 678-804-2754.  Your application will be processed once we receive the application fee.

What are your application requirements?
It is important to review our application process and rental procedures document prior to applying for one of our available rental properties.  This document will explain the requirements in detail.

How much is the application fee?
The application fee is $50 per application.  All adults 18 and over must complete an application.

How long does the application process typically take before I hear if I am approved?
It will typically take 24-48 business hours for a decision to be made on applications once all supporting documentation has been provided.  Please provide any additional documents requested as soon as possible.

Other than the application fee, what do I pay and when do I pay it?
Once your application is approved, you will need to pay a non-refundable reservation fee equal to one month’s rent as soon as possible in order to have the property held for you.  Once you move in, your reservation fee will be applied to your first full month of rent.  At the time of move-in, you will pay any prorated rent due for the month you are moving in, the administration fee, any pet fees and your security deposit.   

Who needs a cosigner?
We require a combined household income of three times the rental rate to be approved for tenancy.  If the income of your household does not meet that requirement, you are welcome to apply with a co-signer.

How do I login to the Tenant Portal?
When you move in to one of our rental properties, you will receive an email with instructions on how to set your password. Please reset your password within the next 48 hours or the link will expire and you will have to request another one.  The tenant portal is available for access 24 hours a day.  If you need help resetting a password, please contact our office during our office ours.  

Is the deposit refundable?
Yes, provided that certain criteria are met your deposit is refundable.  The following are the requirements for a full refund:

Complete the lease term and give proper notice;
Leave the premises clean and undamaged; 
Remove all trash, debris, rubbish, and personal property from the premises;
Pay all charges and rents due;
Return all Keys and Remotes, including amenity keys;
Provide a forwarding address.

The Security Deposit may NOT be used as the last month’s rent.  The Security Deposit will be mailed to you no later than thirty (30) days after a completed move-out inspection


How do I pay rent?
Rent is due no later than 9am on the 4th day of each month.  The most convenient way to pay rent is by using the online Tenant Portal however you may also drop your rent off to our office in person or send it to us through the mail.  Payments received after 9am on the 4th day of each month are required to be in the form of certified funds or money order and include the late fee listed in your lease.

Do you allow pets?
All pets must be approved in advance and will be subject to a non-refundable fee, which is typically $200.00 per pet; however, for some properties it could be higher depending on the property owner or landlord’s requirements.  Please note that we do not accept aggressive bread dogs including but not limited to the following:  Pit Bull Terrier, Doberman Pinscher, Rottweiler, Akita, Alaskan Malamute, Chow Chow, German Shepherd Dog, Presa Canario, Siberian Husky, Staffordshire Terrier, Wolf Dogs or any hybrid of these breeds, due to the liability.

Whom do I notify of a Maintenance Request?
Unless there is an emergency, all maintenance requests are required to be submitted in writing.  For emergency maintenance request, you may call our main office number at 678-804-2468 and follow the prompts to report an emergency request and our on call associate will return your call promptly.  For -non-emergency requests, the easiest way to report the request is through the tenant portal or you may fax(678-804-2754), mail or drop off your request in person.

How long does it typically take for a maintenance request to be handled?
Our goal at RMS Team is to have all non-emergency/non-urgent maintenance scheduled to be completed within 10 days.  Emergency Requests are always handled as soon as possible.  An emergency maintenance guide is provided when you move in and explains what is considered an emergency.  Current tenants may also review this document through the tenant portal.

I want to terminate my lease early. What do I do?
For Leases that are dated on or after April 1, 2015, you may terminate this lease before the expiration of the term of the lease by giving a written 60 day notice on or before the 1st of the month that the rent is due, paying rent through the termination date, and paying an additional termination fee equal to two month’s rent which will be due at the time of notice.  You will be required to leave the home clean and undamaged.  A move-out inspection will be conducted when you vacate and turn in your keys and the security deposit will be processed as stated in the lease.  You may not use the security deposit to pay for the rent or termination fee.

My lease expiration is coming and I want to move out. What do I do?
Most leases require a 60-day move-out notice to be given.  This must be done by the 1st of the month that the rent is due.  Notices given after the 1st will be considered late and you will be charged for an additional month’s rent.  

Who is responsible for lawn maintenance?
Unless specified that lawn service is provided, you are required to care for the lawn and grounds and keep them in as good a condition as when you moved in.  This includes edging, watering, mowing, fertilizing, trimming, and weeding.  It is recommended that tenants sign up for a weed control service to reduce the weeds in the lawn.

Who is responsible for pest control?
It is the tenant’s responsibility to provide routine pest control for cockroaches, ants, spiders, silverfish, bugs, fleas, etc.  It is recommended that the tenant sign up for a pest control service to maintain pest control for the home.  The landlord is responsible for addressing issues with termites, wood-boring bees and/or rodents.

May I paint some of the rooms in the property a different color?
Any changes to the house must be submitted to RMS Team at RE/MAX Center in writing along with samples of colors, drawings, etc.  All Changes MUST BE APPROVED prior to any alterations.  You will receive written permission once it is approved or a notice that it was declined.

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Our Office

1140 Old Peachtree Rd Suite D
Duluth , GA 30097
Phone: 678-804-2468
Fax: 678-804-2443
rms@rmsteam.com

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