Tenant FAQs

RMS Team does not own any rental properties. We are a Property Management Team that handles leasing and management of rental investment properties. We represent the landlords that own rental properties. When you lease a home that receives our full management services, RMS Team will be your primary contact to help you with your leasing needs.

Our regular office hours are Monday through Friday from 9am to 5pm.

There are several options when it comes to viewing one of our listings. The easiest way to schedule a showing is to click on the “Schedule Showing” button next to the listing on our website. From there, you will be prompted for additional information and you can either schedule a self-showing or choose a time to meet one of our agents out at the property. If you have your own agent, they will be able to show you the property as well.

The easiest way to apply is by filling out our online application. Your application will be processed once we receive the application fee.

It is important to review our application process and rental procedures document prior to applying for one of our available rental properties. This document will explain the requirements in detail.

The application fee is $65 per application. All adults 18 and over must complete an application.

It will typically take 24–48 business hours for a decision to be made on applications once all required supporting documentation has been received, including completed rental verifications from your current and previous landlords. Please provide any additional documents requested as soon as possible as this can often delay application processing. Please note that until all documentation is received, the application is not considered complete.

Once your application is approved, you will need to pay a non-refundable reservation fee equal to one month’s rent as soon as possible to have the property held for you. Once you move in, the reservation fee will be applied to your first full month's rent. At the time of move-in, you will be responsible for paying any prorated rent due for the month of move-in, the administration fee, any applicable pet fees, and the security deposit.

We require a combined household income of three times the rental rate to be approved for tenancy. If the income of your household does not meet that requirement, you are welcome to apply with a co-signer. For more information on co-signer requirements, please review our Qualifications.

Current residents can access the Tenant Portal directly from our website homepage. New residents will receive an invitation to the Rentvine Tenant Portal by email on or before their lease start date. Follow the instructions in the email to create your account. If you do not register immediately, the system will send automatic reminder emails. Invitations expire after 30 days, so if your link has expired, please contact our office for a new invitation. Once registered, you can access the portal 24/7 to view documents, make payments, submit maintenance requests, and more. If you forget your password, simply click the "Reset Password" link on the login page.

Yes. Security deposits are refundable subject to the terms of your lease. Any applicable deductions for damages, cleaning, unpaid rent, unpaid charges, or other lease obligations will be itemized and deducted from the deposit as permitted by the lease and Georgia law. Security deposits may not be used as the last month's rent.

Rent is due on the 1st of each month and is considered late after 9:00 AM on the 4th. The easiest and most convenient way to pay rent is through the Tenant Portal. Residents may also submit payment in person at our office or by mail. Please note that payments sent by mail must be received by the due date and are not considered paid based on the postmark date.

Many of our homes allow pets, but all pets are subject to owner approval. If you have a pet, please confirm that the property allows your specific pet before submitting an application, as application fees are non-refundable. All applicants with pets, service animals, emotional support animals, or other assistance animals must complete a profile through our third-party screening provider as part of the application process. There is no charge to submit profiles for service and assistance animals. Current residents must obtain written approval before bringing a new pet into the property. If approved, a pet screening profile, pet addendum, and pet deposit or fees may be required. Due to liability concerns, we cannot accept Pit Bull Terriers, Doberman Pinschers, Rottweilers, Akitas, Alaskan Malamutes, Chow Chows, German Shepherds, Presa Canarios, Siberian Huskies, Staffordshire Terriers, Wolf Dogs, or any mix of these breeds.

For non-emergency maintenance requests, please submit a work order through your Tenant Portal. Emergency maintenance requests should be reported immediately by calling our office and following the prompts to reach the on-call maintenance service.

Our goal at RMS Team is to have all non-emergency/non-urgent maintenance scheduled to be completed within 10 days. Emergency Requests are always handled as soon as possible. Our emergency maintenance guide is found on this website as well as provided when you move in and explains what is considered an emergency. Current tenants may also review this document through the tenant portal.

Most of our leases include an early termination clause. Because lease terms vary, please review your lease agreement for the specific requirements, fees, and conditions that apply to your tenancy. If you are considering terminating your lease early, please contact your property manager for assistance. Security deposits may not be used toward early termination fees.

Most leases require a 60-day written notice before moving, required by the 1st of the month that the rent is due. Please review your lease agreement for specific notice requirements. Notices that do not comply with the lease terms may result in additional rent or other charges. Contact your property manager if you have questions about your move-out notice requirements.

Unless your lease specifically states that lawn service is provided, you are responsible for maintaining the lawn and exterior grounds. This includes regularly mowing and edging the lawn, trimming shrubs, controlling weeds in landscaping beds, removing grass clippings and debris, and keeping walkways and driveways clean. Lawn care should be performed as needed to keep the property in good condition and in compliance with your lease. Please refer to your lease agreement for any property-specific requirements.

Unless your lease specifically states that pest control is provided, tenants are responsible for routine pest control and the prevention of infestations at the home. This includes common household pests such as ants, cockroaches, spiders, silverfish, fleas, and other insects. Any pest concerns should be reported within 7 days of move-in. It is recommended that tenants maintain regular pest control service to help keep the home pest-free. Landlords are generally responsible for termite and rodent control. Please refer to your lease agreement for any property-specific requirements.

Any changes to the house must be submitted to RMS Team at REMAX Center in writing along with samples of colors, drawings, etc. All Changes MUST BE APPROVED prior to any alterations. You will receive written permission once it is approved or a notice that it was declined.

No. Properties remain available and continue to be marketed until an application has been approved and the required reservation fee has been paid. Once the reservation fee is received, the property will be removed from the market and held for you. Please contact our office for details regarding a specific property.

The security deposit is different for each property. Please contact the office to find out the required deposit for a specific property. Please keep in mind that an additional deposit may be required based on your application.

You have to be at least 18 years old to apply for an RMS Team property.

No. RMS Team is providing the Resident Benefits Package to all tenants. The included insurance coverage is under RMS Team at REMAX Center as a Master Policy and applied to each home under management. Tenants receive the benefits of the coverage without applications, credit checks, or billing. Please note that you may opt out of the Insurance portion of the Residents Benefits Package per the Renters Insurance Addendum. However, opting out will not change the monthly amount due.

The Resident Benefits Package will apply to all homes and tenants under the RMS Team at REMAX Center Master Policy. You may always carry any additional insurance coverage of your choosing.