Frequently Asked Questions

  • Q: How do I learn more about RMS Team’s services?

    A: It’s simple, if you want to learn more about our services you may fill in our request information form, give us a call 678.804.2468 or email us and we will send an information packet to your email. We will follow up with you to answer any questions and set an appointment to view your property. If you are not living in the area, we are more than happy to make arrangements to view the property and schedule a follow-up call with you. Once we have viewed the property, we will discuss the contract details with you, provide market rent/sale estimates, and let you know of any needed repairs to get the property ready for the market.
  • Q: Can I reach you after hours?

    A: We are available after hours to handle maintenance emergencies. Otherwise, our office hours are Monday through Friday 9am – 5pm.
  • Q: Do I get to see the lease or sign it?

    A: Yes. You will receive a sample copy of the lease before you sign up for management services with RMS Team and a signed copy of the lease will be provided to you as well.
  • Q: Do you sell real estate too?

    A: No. RMS Team is strictly a Management company who has dedicated their time specifically learning the ins and out of property management. In the interest of always striving to be better, our already experienced staff are constantly learning new strategies and staying updated on the legal aspects of management so that our clients can be assured their property is in the best capable hands with RMS Team. If our clients are interested in sales, we are happy to refer them to trusted agents that we are confident will take great care of them.
  • Q: How and when do I get my monthly rental funds?

    A: You can expect to receive your funds and monthly statement between the 12th and 15th of the month as long as your tenant pays timely. Georgia law requires RMS Team to hold tenants’ personal check payments to allow reasonable time for the checks to clear the bank. RMS Team does offer Direct Deposit of your funds as a convenience for our owners.
  • Q: How is rent collection handled?

    A: We accept rent payments via our online portal, in person at our office, or by mail. Rent is due by the 1st and is considered late at 9:00am on the 4th. After that time, a late fee will be assessed according to the terms of the lease.
  • Q: How long of a lease do you sign?

    A: Our lease term is typically twelve months. Occasionally we have tenants that wish to sign longer-term leases. This is handled on a case-by-case basis and requires landlord approval.
  • Q: How soon can you start managing my property?

    A: We can begin managing your property once the Management Agreement has been signed and the property is ready to rent. If repairs are needed, we will delay marketing of your property until all repairs have been completed.
  • Q: What type of properties do you manage?

    A: We manage single-family homes, townhomes and condominiums.
  • Q: What type of reports do I get and how often?

    A: When your property is on the market for lease, you will receive weekly property feedback reviews from the showings at your property. Owners are able to see how many times the property was viewed online, the number of showings scheduled and a summary of feedback received. While your property is leased, you will receive a monthly statement report showing you the income and expenses for each property. We also provide an annual review which includes a property inspection with photos and updated comparable rental rates. The reports we send you help you to stay on top of any maintenance needs for the property as well as help make the decision on renewing the lease each year easier.
  • Q: Who holds the tenant security deposit?

    A: When RMS Team manages your property, we hold the tenant’s security deposit.